Festive Period Terms & Conditions
These Terms & Conditions apply to all bookings made for the festive period 24th November to 24th December. By confirming a booking during this period, you agree to the following terms:
1. Deposit Terms
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A non-refundable deposit of £10 per person is required to secure all festive bookings.
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Bookings are not confirmed until the deposit has been received.
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The deposit will be deducted from your final bill on the day of your visit.
2. Cancellation Policy
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Cancellations made 10 days or more before the booking date will not incur any further charges and deposits may be returned.
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Cancellations made less than 7 days before the booking may be charged the full menu price per person if we are unable to rebook the table.
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No-shows on the day can be charged the full menu price per person, management reserve all rights.
3. Arrival Time
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Please arrive at the agreed booking time. Tables will be held for 15 minutes after the scheduled time, after which the table may be released and the deposit forfeited.
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Late arrivals may result in a reduced dining time or menu availability.
4. Pre-Orders
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Pre-orders are required for all festive bookings and must be submitted no later than one week before your booking.
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If pre-orders are not received on time, we cannot guarantee availability of menu items and may provide a reduced or set menu.
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In the event that we are unable to obtain a pre-order from you - your booking may be cancelled and deposits forfeited.
5. Amendments
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Any changes to the number of guests must be communicated at earliest convenience, but no later than 3 days before the booking.
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Reductions in guest numbers made after this time will result in the loss of the corresponding deposits and may be charged in full if food has already been prepared.
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Increases in numbers will be subject to availability.
6. Dietary Requirements
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Please inform us of any allergies or dietary requirements at the time of booking or within your pre-order and we will do our best to accommodate.
7. General
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Festive menus and offers are subject to availability and may change without prior notice.
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Management reserves the right to refuse service or entry to any party not complying with these terms.
We look forward to celebrating with you at The Saracens Head!